Desk

GETTING STARTED GUIDE: How to set up a new connection? 
ALL FEATURES EXPLAINED: All our features/functionality explained in detail - no app-specifics. 

Desk is a customer support tool engineered by Salesforce and designed for small to medium sized businesses. Minimize the number of support tickets by encouraging your customers to find answers using the self-service support center which you can easily setup, customize and integrate while still allowing them to get in touch with you via live chat, email or phone. When customers do get in touch, Desk provides key features such as case management, productivity tools, multiple channels and mobile support. These reliable tools make sure you can engage however and wherever needed, giving you everything you need for an outstanding service! Below you'll find detailed information, specifically for Desk integrations:

Supported Desk Integrations


Authorizing Desk

We simply ask your login details and your permission. For Desk, we need your Desk.com subdomain. You can find it in the URL you use to login to Desk.com. We connect with all Desk accounts. When you click 'Authorize Desk' a pop-up window appears requesting this information.

If you already authorized Desk account(s) in the past or in any other PieSync integration, you'll be able to the first part of the authorization and choose from your CONNECTED ACCOUNTS.

[IF] Supported Conditions/Filters

  • FIELD VALUES (INCLUDING CUSTOM FIELDS)
  • ALREADY EXISTING IN APP YOU SYNC WITH 

[THEN] Supported Actions

  • UPDATING FIELD VALUES (INCLUDING CUSTOM FIELDS)

Default Field Mapping

Depending on the other app you're syncing with, you'll see a number of standard Desk fields being mapped by default. For instance, in a connection with Google Contacts, the default field mapping looks like this:

PieSync syncs the default name field(s) that come with the apps. Sometimes they have a different structure in both apps you connect. E.g. first and last names are separate in app A and joint in a single field in app B. In the background, PieSync joins first and last names together from app A to B and separates them again from app B to A. Our algorithm is smart about which part it updates in app B

Customizable Field Mapping

You can custom map your Desk Custom Fields and any additional standard fields that aren't included in the default mapping yet. Bear in mind a mapping between two fields can only exist if the types of fields are compatible and the particular compatibility will determine the direction of the mapping as well. More information on Customizable Field Mapping HERE

Additional Options

Syncing Unsubscribes/Deletions

Currently, there are no Desk integrations on the PieSync platform that support our Unsubscribes/Deletions sync.

The availability to Sync Unsubscribes/Deletions is app and connection dependent. If the box (screenshots above) is not there to tick, it's simply not possible. We need to be able to detect unsubscribes/deletions on one side and at the same time be able to create add the tag 'PieSync Unsubscribes' or ‘PieSync Trash’ on the other side. More Information on Syncing Unsubscribes here or on Deletions here.


Thanks to the feedback we have already received, we created a list of popular apps that we’re going to work on very soon. By voting them up in our pipeline, YOU decide which connectors we’ll release first. If you don’t see your app on the list or need any further help, drop us a line - support@piesync.com.  Don't forget to read our blog for the latest in productivity, apps, and technology!

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