Intercom

GETTING STARTED GUIDE: How to set up a new connection? 
ALL FEATURES EXPLAINED: All our features/functionality explained in detail - no app-specifics. 

Intercom is a top-notch customer communication platform with a suite of integrated products for every team, including sales, marketing, product, and support. Intercom allows for targeted communication with customers on your website, inside your web and mobile apps, and by email.

Below you'll find detailed information, specifically for Intercom integrations:

Supported Intercom Integrations


Authorizing Intercom

We simply ask your login details and your permission. When adding a new Intercom account for PieSync to connect, you'll see a new window pop up asking you to login to your Intercom account, and then to authorize the PieSync integration.

If you already authorized Intercom account(s) in the past or in any other PieSync integration, you'll be able to the first part of the authorization and choose from your CONNECTED ACCOUNTS.

[IF] Supported Conditions/Filters

  • TAGS
  • SUBSCRIPTION STATUS
  • FIELD VALUES
  • ALREADY EXISTING IN APP YOU SYNC WITH 

[THEN] Supported Actions

  • ADDING/REMOVING TAGS
  • SUBSCRIBING TO/UNSUBSCRIBING FROM EMAILS 
  • UPDATING FIELD VALUES

Default Field Mapping

Depending on the other app you're syncing with, you'll see a number of standard Intercom fields being mapped by default. For instance, in a connection with Google Contacts, the default field mapping looks like this:

PieSync syncs the default name field(s) that come with the apps. Sometimes they have a different structure in both apps you connect. E.g. first and last names are separate in app A and joint in a single field in app B. In the background, PieSync joins first and last names together from app A to B and separates them again from app B to A. Our algorithm is smart about which part it updates in app B

Customizable Field Mapping

For now, Intercom custom field are not supported yet. Therefore, you can only custom map any additional standard fields that aren't included in the default mapping yet. Bear in mind a mapping between two fields can only exist if the types of fields are compatible and the particular compatibility will determine the direction of the mapping as well. More information on Customizable Field Mapping HERE

Additional Options

Syncing Unsubscribes/Deletions

In connections between Google Contacts and Intercom, you are able to SYNC DELETIONS one-way. When a contact gets deleted in Google Contacts, we add the tag 'PieSync Trash'  to that same contact in Intercom. You will be able to review this segment first before deleting or taking any other action in Intercom too. 

In certain connections with Intercom, notably some marketing tools such as MailChimp, but also Google Contacts, you are able to SYNC UNSUBSCRIBES one-way. When a contact gets unsubscribed, we add the tag 'PieSync Unsubscribes' to that same contact in the other app. You will be able to review this segment first before taking any action in the other app too. 

The availability to Sync Unsubscribes/Deletions is app and connection dependent. If the box (screenshots above) is not there to tick, it's simply not possible. We need to be able to detect unsubscribes/deletions on one side and at the same time be able to create add the tag 'PieSync Unsubscribes' or ‘PieSync Trash’ on the other side. More Information on Syncing Unsubscribes here or on Deletions here.


Thanks to the feedback we have already received, we created a list of popular apps that we’re going to work on very soon. By voting them up in our pipeline, YOU decide which connectors we’ll release first. If you don’t see your app on the list or need any further help, drop us a line - support@piesync.com.  Don't forget to read our blog for the latest in productivity, apps, and technology!

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