ConnectWise Manage

Updated 2 months ago ​by Ives

GETTING STARTED GUIDE: How to set up a new connection?
ALL FEATURES EXPLAINED: All our features/functionality explained in detail - no app-specifics.

ConnectWise Manage offers clear lines of communication, error-proof ticketing and powerful documentation. Capture and track every step, maximize visibility, and establish workflows so you can deliver exceptional customer service.

Below you'll find detailed information, specifically for ConnectWise Manage integrations:

Supported ConnectWise Manage Integrations

Authorizing ConnectWise Manage

To authorize your ConnectWise Manage account, fill out these 5 fields:

  1. Your domain: i.e. in your web browser's address/URL bar: the part coming after https:// and before /v2017...
  2. Also from the browser address bar: your version number, including the 'v' in front, so e.g. v2017_6
  3. Your Public API Key: you may either obtain this from your admin, or generate one yourself by clicking on your user drop-down menu in the top right corner > My Account > API Keys > enter a description and click the save icon;
  4. The Private API Key, i.e. to be found right below the Public Key, as described above in 3;
  5. Your Company ID, i.e. the one you fill out when logging on.

If you already authorized ConnectWise Manage account(s) in the past or in any other PieSync integration, you'll be able to the first part of the authorization and choose from your CONNECTED ACCOUNTS.

[IF] Supported Conditions/Filters

  • TYPE OF CONTACT (approver / champions / custom type / decision maker / end user / evaluator / influencer / no longer employed)
  • IS ACTIVE/INACTIVE
  • FIELD VALUES (INCLUDING CUSTOM FIELDS)
  • ALREADY EXISTING IN APP YOU SYNC WITH 

[THEN] Supported Actions

  • MAKE ACTIVE/INACTIVE
  • UPDATE TYPE OF CONTACT (approver / champions / custom type / decision maker / end user / evaluator / influencer / no longer employed)
  • UPDATE FIELD VALUES (INCLUDING CUSTOM FIELDS)

Default Field Mapping

Depending on the other app you're syncing with, you'll see a number of standard ConnectWise Manage fields being mapped by default. For instance, in a connection with Google Contacts, the default field mapping looks like this:

PieSync syncs the default name field(s) that come with the apps. Sometimes they have a different structure in both apps you connect. E.g. first and last names are separate in app A and joint in a single field in app B. In the background, PieSync joins first and last names together from app A to B and separates them again from app B to A. Our algorithm is smart about which part it updates in app B

Customizable Field Mapping

You can custom map your ConnectWise Manage Custom Fields and any additional standard fields that aren't included in the default mapping yet. Bear in mind a mapping between two fields can only exist if the types of fields are compatible and the particular compatibility will determine the direction of the mapping as well. More information on Customizable Field Mapping HERE

Additional Options

Syncing Deletions

Currently, there are no ConnectWise Manage integrations on the PieSync platform that support our deletions sync.

Syncing Unsubscribes

Currently, there are no ConnectWise Manage integrations on the PieSync platform that support our unsubscribes sync.

The availability to Sync Unsubscribes/Deletions is app and connection dependent. If the box (screenshots above) is not there to tick, it's simply not possible. We need to be able to detect unsubscribes/deletions on one side and at the same time be able to create add the tag 'PieSync Unsubscribes' or ‘PieSync Trash’ on the other side. More Information on Syncing Unsubscribes here or on Deletions here.
Thanks to the feedback we have already received, we created a list of popular apps that we’re going to work on very soon. By voting them up in our pipeline, YOU decide which connectors we’ll release first. If you don’t see your app on the list or need any further help, drop us a line - support@piesync.com.  Don't forget to read our blog for the latest in productivity, apps, and technology!

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