Desk is a customer support tool engineered by Salesforce and designed for small to medium sized businesses. Minimize the number of support tickets by encouraging your customers to find answers using the self-service support center which you can easily setup, customize and integrate while still allowing them to get in touch with you via live chat, email or phone. When customers do get in touch, Desk provides key features such as case management, productivity tools, multiple channels and mobile support. These reliable tools make sure you can engage however and wherever needed, giving you everything you need for an outstanding service! Below you'll find detailed information, specifically for Desk integrations:
Supported Desk Integrations
We simply ask your login details and your permission. For Desk, we need your Desk.com subdomain. You can find it in the URL you use to login to Desk.com. We connect with all Desk accounts. When you click 'Authorize Desk' a pop-up window appears requesting this information.
If you already authorized Desk account(s) in the past or in any other PieSync integration, you'll be able to the first part of the authorization and choose from your CONNECTED ACCOUNTS.
[IF] Supported Conditions/Filters
- FIELD VALUES (INCLUDING CUSTOM FIELDS)
- ALREADY EXISTING IN APP YOU SYNC WITH
[THEN] Supported Actions
- UPDATING FIELD VALUES (INCLUDING CUSTOM FIELDS)
Default Field Mapping
Depending on the other app you're syncing with, you'll see a number of standard Desk fields being mapped by default. For instance, in a connection with Google Contacts, the default field mapping looks like this:
Customizable Field Mapping
You can custom map your Desk Custom Fields and any additional standard fields that aren't included in the default mapping yet. Bear in mind a mapping between two fields can only exist if the types of fields are compatible and the particular compatibility will determine the direction of the mapping as well. More information on Customizable Field Mapping HERE.