Freshdesk is an omnichannel cloud-based customer support platform. Whether it's phone, email, your own branded community, or social media channels such as Facebook or Twitter, Freshdesk ensures you can connect with your customers on all levels.
Below you'll find detailed information, specifically for Freshdesk integrations:
Supported Freshdesk Integrations
To authorise, simply follow the steps as described below. We need your Subdomain & API Key.
If you already authorized Freshdesk account(s) in the past or in any other PieSync integration, you'll be able to skip the first part of the authorization and choose from your CONNECTED ACCOUNTS.
[IF] Supported Conditions/Filters
- FIELD VALUES (INCLUDING CUSTOM FIELDS)
- ALREADY EXISTING IN APP YOU SYNC WITH
[THEN] Supported Actions
- ADD TAG
- REMOVE TAG
- UPDATING FIELD VALUES (INCLUDING CUSTOM FIELDS)
Default Field Mapping
Depending on the other app you're syncing with, you'll see a number of standard Freshdesk fields being mapped by default. For instance, in a connection with Google Contacts the default field mapping looks like this:
Customizable Field Mapping
You can custom map your Freshdesk Custom Fields and any additional standard fields that aren't included in the default mapping yet. Bear in mind a mapping between two fields can only exist if the types of fields are compatible, and the particular compatibility will determine the direction of the mapping as well. More information on Customizable Field Mapping here.
Currently, there are no Freshdesk integrations on the PieSync platform that support our deletions sync.
Currently, there are no Freshdesk integrations on the PieSync platform that support our unsubscribes sync.