Help Scout is an intuitive Helpdesk solution with a user-friendly interface allowing you to focus on your conversations, providing excellent support for your customers. A full scope of features including real-time reporting, a fully integrated knowledge base, and personal response layouts make helping your user-base a breeze! Team collaboration tools allow companies of all sizes to utilize this tool together, all in one place!
Supported Help Scout Integrations
Authorizing Help Scout
For Help Scout, we need your API key. You can find this in 'my profile' within Help Scout. We connect to all Help Scout accounts. When you click 'Authorize Help Scout' a pop-up window appears requesting this information.
If you already authorized your Helpscout account(s) in the past or in any other PieSync integration, you'll be able to skip this step and choose from your CONNECTED ACCOUNTS.
[IF] Supported Conditions/Filters
Contacts in Help Scout are the customers that a ticket attaches itself to. When syncing contacts from Help Scout to your other app, you can choose to either sync all contacts from Help Scout, or apply a filter.
[THEN] Supported Actions
When syncing contacts towards Help Scout, you could overwrite some values, like e.g. the Notes field.
Default Field Mapping
By default, most fields that Help Scout offers will have been mapped in your connection. You cannot change these default mappings. See below an example, showing a connection with Pipedrive.
Customizable Field Mapping
You can and should custom map any remaining fields. For example, it might be interesting to push CRM or Contacts data inside Help Scout "notes" field. Bear in mind a mapping between two fields can only exist if the types of fields are compatible. More information on Customizable Field Mapping here.
The availability of the feature to subscribe or sync deletions is app and connection dependent. We need to be able to detect deletions or unsubscribes on one side and at the same time be able to create add the tag 'PieSync Trash' or 'PieSync unsubscribe' on the other side. For the time being, the unsubscribes/deletions sync is not supported for Help Scout.