Intercom is a top-notch customer communication platform with a suite of integrated products for every team, including sales, marketing, product, and support. Intercom allows for targeted communication with customers on your website, inside your web and mobile apps, and by email.
Below you'll find detailed information, specifically for Intercom integrations:
Supported Intercom Integrations
We simply ask your login details and your permission. When adding a new Intercom account for PieSync to connect, you'll see a new window pop up asking you to login to your Intercom account, and then to authorize the PieSync integration.
If you already authorized Intercom account(s) in the past or in any other PieSync integration, you'll be able to the first part of the authorization and choose from your CONNECTED ACCOUNTS.
Choose your contact type
Distinguish between Contacts or Leads before proceeding to the configuration page.
[IF] Supported Conditions/Filters
- SUBSCRIPTION STATUS
- FIELD VALUES (INCLUDING CUSTOM FIELDS)
- ALREADY EXISTING IN APP YOU SYNC WITH
[THEN] Supported Actions
- ADDING/REMOVING TAGS
- SUBSCRIBING TO/UNSUBSCRIBING FROM EMAILS
- UPDATING FIELD VALUES (INCLUDING CUSTOM FIELDS)
Default Field Mapping
Depending on the other app you're syncing with, you'll see a number of standard Intercom fields being mapped by default. For instance, in a connection with Google Contacts, the default field mapping looks like this:
Customizable Field Mapping
You can custom map your Intercom Custom Fields and any additional standard fields that aren't included in the default mapping yet. Bear in mind a mapping between two fields can only exist if the types of fields are compatible, and the particular compatibility will determine the direction of the mapping as well. More information on Customizable Field Mapping here.
In connections between Google Contacts and Intercom, you are able to SYNC DELETIONS one-way. When a contact gets deleted in Google Contacts, we add the tag 'PieSync Trash' to that same contact in Intercom. You will be able to review this segment first before deleting or taking any other action in Intercom too.
In certain connections with Intercom, notably some marketing tools such as MailChimp, but also Google Contacts, you are able to SYNC UNSUBSCRIBES one-way. When a contact gets unsubscribed, we add the tag 'PieSync Unsubscribes' to that same contact in the other app. You will be able to review this segment first before taking any action in the other app too.