Office 365 Outlook.com

Updated 7 days ago ​by Frans Leys

GETTING STARTED GUIDE: How to set up a new connection? 
ALL FEATURES EXPLAINEDAll our features/functionality explained in detail - no app-specifics.

Office 365 is Microsoft’s App suite and cloud collaboration tool. This platform includes Office OnlineOneDrive and Outlook.com. Outlook.com is a personal email service with a modern and intuitive interface, keeping your emails tidy and your contacts up to date by linking with Social Media such as Facebook and Twitter. Important integrations, such as with Skype and the Windows phone, make it easy to switch to a call with one of your Office 365 contacts and make changes on the go. Find out here how to use these native integrations to your benefit while using PieSync, we also have an interesting read on our blog about this!

We sync with Outlook 365, which is the cloud-based version of Outlook. Please check if your local Outlook is in sync with Outlook 365. If your local Outlook contacts are available here, you can start using PieSync! If they are not there, the sync is not possible as we don't sync with MS Exchange servers at the moment.

Due to different or lacking API’s we don’t sync with following Microsoft accounts:

  • Microsoft Exchange Accounts
  • Non-Migrated Outlook.com accounts (Hotmail/Live/Msn or no REST API)
  • GAL (Global Address Lists)

Video (example of sync with Salesforce)


Supported Outlook 365 Integrations

Authorizing Outlook

For Office365 Outlook.com, we need you to log in to your account, and validate permissions. 

If you already authorized Outlook in the past or in any other PieSync integration, you'll be able to skip this step and choose from your CONNECTED ACCOUNTS.

[IF] Supported Conditions/Filters

By default we'll look at any contact in your general contact list. In case of doubt, please verify on Outlook's people portal which contacts PieSync will fetch. You can choose to have PieSync only sync a subset:

  • Either IN or NOT IN a CATEGORY (for local Outlook installs)
  • Either IN or NOT IN a FOLDER
  • ANY OF THE CONTACT FIELDS MAY ALSO BE USED AS A FILTER/SUBSET

[THEN] Supported Actions

  • ADD TO CATEGORY (for local Outlook)
  • ADD TO FOLDER
  • REMOVE FROM CATEGORY
  • REMOVE FROM FOLDER
  • UPDATE CONTACT FIELDS WITH FIXED VALUE

Default Field Mapping

Outlook's contact records are very data rich and offer ample fields to store contact information. Depending on the other app you're syncing with, a default mapping is proposed. This could look like this. If you're expecting Outlook fields to appear here and they are not, it is likely the other app does not support this field by default. 

PieSync syncs the default name field(s) that come with the apps. Sometimes they have a different structure in both apps you connect. E.g. first and last names are separate in app A and joint in one field in app B. In the background, PieSync joins first and last names together from app A to B and separates them again from app B to A. Our algorithm is smart about which part it updates in app B


Customizable Field Mapping


You can custom map your Outlook Contacts fields that aren't included in the default mapping yet. Bear in mind a mapping between two fields can only exist if the types of fields are compatible. More information on Customizable Field Mapping.

Office365 Outlook.com does not support custom fields

Additional Options

Syncing Unsubscribes/Deletions

The availability of this feature is app and connection dependent. Unfortunately we do not support syncing deletions/unsubscribes at this time for Outlook. 



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