Re:amaze

Updated 2 months ago by Jonas

GETTING STARTED GUIDE: How to set up a new connection?
ALL FEATURES EXPLAINED: All our features/functionality explained in detail - no app-specifics.

Re:amaze combines email, social media, mobile, and chat conversations seamlessly so your customers can reach you however they want. Collaborate with teammates using assignments, notes, and shared views.

Below you'll find detailed information, specifically for Re:amaze integrations:

Supported Re:amaze Integrations

Authorizing Re:amaze

To authorize Re:amaze, we need your Subdomain, Email Address and API Token. These can be found as shown below.

If you already authorized Re:amaze account(s) in the past or in any other PieSync integration, you'll be able to skip the first part of the authorization and choose from your CONNECTED ACCOUNTS.

[IF] Supported Conditions/Filters

  • Field values
  • Already existing in the app you sync with

[THEN] Supported Actions

  • Updating field values

Default Field Mapping

Depending on the other app you're syncing with, you'll see a number of standard Re:amaze fields being mapped by default. For instance, in a connection with Google Contacts, the default field mapping looks like this:

PieSync syncs the default name field(s) that come with the apps. Sometimes they have a different structure in both apps you connect. E.g. first and last names are separate in app A and joint in a single field in app B. In the background, PieSync joins first and last names together from app A to B and separates them again from app B to A. Our algorithm is smart about which part it updates in app B.

Customizable Field Mapping

You can custom map your Re:amaze Custom Fields and any additional standard fields that aren't included in the default mapping yet. Bear in mind a mapping between two fields can only exist if the types of fields are compatible, and the particular compatibility will determine the direction of the mapping as well. More information on Customizable Field Mapping here.

Re:amaze allows you to create specific custom fields for each contact. Therefore, you have the ability to add a Custom Re:amaze Field directly within Piesync. 

Important notes:
1. If the custom field already exists in your Re:amaze instance, make sure to enter the exact same name and format.
2. If the custom field does not exist yet, PieSync will add it for you, as a single text field.

Additional Options

Syncing Deletions

Currently, there are no Re:amaze integrations on the PieSync platform that support our deletions sync.

Syncing Unsubscribes

Currently, there are no Re:amaze integrations on the PieSync platform that support our unsubscribes sync.

The availability to Sync Unsubscribes/Deletions is app and connection dependent. If the box is not there to tick, it's simply not possible. We need to be able to detect unsubscribes/deletions on one side and at the same time be able to create add the tag 'PieSync Unsubscribes' or ‘PieSync Trash’ on the other side. More Information on Syncing Unsubscribes here or on Deletions here.

Thanks to the feedback we have already received, we created a list of popular apps that we’re going to work on very soon. By  voting them up in our pipeline, YOU decide which connectors we’ll release first. If you don’t see your app on the list or need any further help, drop us a line - support@piesync.com.  Don't forget to r ead our


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