RingCentral

Updated 2 months ago ​by Sanne Stevens

GETTING STARTED GUIDE: How to set up a new connection? 
ALL FEATURES EXPLAINED: All our features/functionality explained in detail - no app-specifics. 

RingCentral is a business communications platform delivering quality services such as voice, fax, text and conferencing. Scalable to fit any type and size of business and easily manageable make this a versatile tool working across different locations and devices! Below you'll find detailed information, specifically for RingCentral integrations:

Supported RingCentral Integrations


Authorize RingCentral

To connect RingCentral, we simply ask your login details, the RingCentral extension of your choice and of course, your permission. 

In order to use RingCentral, your user needs to have the 'Third-Party Apps Access' permission in your role. Note that this is part of the 'Custom app development and deployment' feature which is only available in the Premium 2-19 and Enterprise plans. More information here.
 
If you already authorized RingCentral account(s) in the past or
in any other PieSync integration, you'll be able to the first part
of the authorization and choose from your CONNECTED ACCOUNTS.

[IF] Supported Filters/Conditions

  • FIELD VALUES
  • ALREADY EXISTING IN APP YOU SYNC WITH

[THEN] Supported Actions

  • UPDATING FIELD VALUES

Default Field Mapping

Depending on the other app you're syncing with, you'll see a number of standard RingCentral fields being mapped by default. For instance, in a connection with Google Contacts, the default field mapping looks like this:

PieSync syncs the default name field(s) that come with the apps. Sometimes they have a different structure in both apps you connect. E.g. first and last names are separate in app A and joint in one field in app B. In the background, PieSync joins first and last names together from app A to B and separates them again from app B to A. Our algorithm is smart about which part it updates in app B.

Customizable Field Mapping

You can custom map any additional RingCentral fields that aren't included in the default mapping yet. Bear in mind a mapping between two fields can only exist if the types of fields are compatible and the particular compatibility will determine the direction of the mapping as well. More information on Customizable Field Mapping HERE


Additional Options

Syncing Deletions/Unsubscribes

In integrations with RingCentral, syncing deletions and/or unsubscribes tis not supported. The availability of these additional options is app and connection dependent. We need to be able to detect deletions on one side and at the same time be able to create a segment 'PieSync Trash' or 'PieSync Unsubscribes' on the other side. 
Thanks to the feedback we have already received, we created a list of popular apps that we’re going to work on very soon. By voting them up in our pipeline, YOU decide which connectors we’ll release first. If you don’t see your app on the list or need any further help, drop us a line - support@piesync.com. Don't forget to read our blog for the latest in productivity, apps, and technology!  

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