Sugar by SugarCRM is an accessible and customizable social CRM solution bridging the gap between your sales and marketing teams. Important salesforce and marketing automation, direct lead capturing, and customer support tools are just some of the powerful features this app includes. Sugar will allow you to create exceptional relationships with your current and future customers. Below you'll find detailed information, specifically for Sugar integrations.
Supported Sugar integrations
We need your Sugar domain, Username and Password as well your Consumer Key and Consumer Secret. Details about the Winter 18 release can be found here.
If you already authorized Sugar accounts in the past or in any other PieSync integration, you'll be able to skip this step and choose from your CONNECTED ACCOUNTS.
Choose your contact type
Distinguish between Contacts or Leads before proceeding to the configuration page.
Supported Conditions/Filters [IF]
- INVALID EMAIL YES/NO
- OPTED IN/OUT MARKETING
- PORTAL ACTIVE YES/NO
- LEAD SOURCE
- FIELDS (INCLUDING CUSTOM FIELDS)
- ALREADY EXISTING IN APP YOU SYNC WITH
Supported Conditions [THEN]
- (DIS)ACTIVATING PORTAL
- UPDATING LEAD SOURCE
- UPDATE FIELDS (INCLUDING CUSTOM FIELDS)
Default Field Mapping
Depending on the other app you're syncing with, you'll see a number of standard Sugar fields being mapped. For instance, a connection with Insightly will look something like this
Customizable Field Mapping
You can custom map your Sugar Custom Fields and any additional standard fields that aren't included in the default mapping yet. Bear in mind a mapping between two fields can only exist if the types of fields are compatible, and the particular compatibility will determine the direction of the mapping as well. More information on Customizable Field Mapping here.