Teamwork Desk

Updated 12 hours ago ​by Jonas

GETTING STARTED GUIDE: How to set up a new connection?
ALL FEATURES EXPLAINED: All our features/functionality explained in detail - no app-specifics.

Teamwork Desk is a cutting-edge Help Desk software designed to eliminate the pain points in customer support both for your team and your customer. Teamwork Desk simplifies ticketing for agents, thus improving their productivity and performance and positively impacting clients' satisfaction. It will enable you to track and manage your customer requests without sabotaging any previous rapport built with them.

Below you'll find detailed information, specifically for Teamwork Desk integrations:

Supported Teamwork Desk Integrations

Authorizing Teamwork Desk

To authorise, simply follow the steps as described below and make sure you meet the requirements to be able to sync. We need your domain and API Key to authorise. 

If you already authorized Teamwork Desk account(s) in the past or in any other PieSync integration, you'll be able to skip the first part of the authorization and choose from your CONNECTED ACCOUNTS.


[IF] Supported Conditions/Filters

  • FIELD VALUES
  • ALREADY EXISTING IN APP YOU SYNC WITH 

[THEN] Supported Actions

  • UPDATING FIELD VALUES

Default Field Mapping

Depending on the other app you're syncing with, you'll see a number of standard Teamwork Desk fields being mapped by default. For instance, in a connection with Google Contacts, the default field mapping looks like this:


PieSync syncs the default name field(s) that come with the apps. Sometimes they have a different structure in both apps you connect. E.g. first and last names are separate in app A and joint in a single field in app B. In the background, PieSync joins first and last names together from app A to B and separates them again from app B to A. Our algorithm is smart about which part it updates in app B.

Customizable Field Mapping

For now, we don't support Teamwork Desk customizable contact fields. Therefore, you can only custom map any additional standard fields that aren't included in the default mapping yet. Bear in mind a mapping between two fields can only exist if the types of fields are compatible, and the particular compatibility will determine the direction of the mapping as well. More information on Customizable Field Mapping here.


Additional Options

Syncing Deletions

Currently, there are no Teamwork Desk integrations on the PieSync platform that support our deletions sync.

Syncing Unsubscribes

Currently, there are no Teamwork Desk integrations on the PieSync platform that support our unsubscribes sync.


The availability to Sync Unsubscribes/Deletions is app and connection dependent. If the box (screenshots above) is not there to tick, it's simply not possible. We need to be able to detect unsubscribes/deletions on one side and at the same time be able to create add the tag 'PieSync Unsubscribes' or ‘PieSync Trash’ on the other side. More Information on Syncing Unsubscribes here or on Deletions here.


Thanks to the feedback we have already received, we created a list of popular apps that we’re going to work on very soon. By voting them up in our pipeline, YOU decide which connectors we’ll release first. If you don’t see your app on the list or need any further help, drop us a line - support@piesync.com.  Don't forget to read our blog for the latest in productivity, apps, and technology!

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